Complaints

BOW LAW Complaints Procedure

1. Introduction

Bow Law Chambers is committed to providing high-quality legal services to our clients. We value your feedback and take complaints seriously. If you have any concerns or are dissatisfied with our services, we want to address them promptly and fairly.

2. Scope

This Complaints Procedure applies to all clients of Bow Law Chambers and any individuals who have received our legal services.

3. Making a Complaint

3.1. Informal Resolution: We encourage clients to discuss any concerns or complaints with the solicitor or staff member involved in the matter. Many issues can be resolved through direct communication.

3.2. Formal Complaint: If you are not satisfied with the resolution or prefer not to discuss the issue informally, you may submit a formal complaint in writing to:

27 Furnival Street, London, EC4A 1JQ
e: hello@bowlawchambers

Your complaint should include:

Your name and contact information.
A detailed description of the complaint, including relevant dates and the names of any staff members involved.
Any documents or evidence related to the complaint.

4. Acknowledgment

Upon receiving a formal complaint, we will promptly acknowledge the complaint in writing, usually within 5 business days.

5. Investigation

5.1. Our Complaints Handling Officer will conduct a thorough and impartial investigation of the complaint. They may request additional information or clarification from the complainant or relevant staff members.

5.2. We aim to complete the investigation within [number of business days] business days, but this may vary depending on the complexity of the issue.

6. Response

6.1. Once the investigation is complete, we will provide a written response to the complainant, detailing our findings, conclusions, and any proposed remedies or actions.

6.2. If the complainant is not satisfied with our response, they may request an additional review by a senior partner of the firm.

7. Final Resolution

We will strive to resolve complaints to the complainant's satisfaction. If a resolution is agreed upon, we will confirm this in writing and, if necessary, implement any corrective actions.

8. Record Keeping

We will maintain records of all complaints and their resolutions for a minimum of 3 years. These records will be kept confidential and secure.

9. Escalation

If you believe your complaint has not been handled properly or fairly by Bowman chambers, you may contact the Legal Ombudsman at:

Please note that the Legal Ombudsman has a twelve-month time limit from the date of the act or omission about which you are complaining.
The Legal Ombudsman can be contacted on 0300 555 0333 or if calling from overseas on +44 121 245 3050.

Alternatively you can write to:

Legal Ombudsman PO Box 15870 Birmingham B30 9EB Or email enquiries@legalombudsman.org.uk
Please see www.legalombudsman.org.uk for further information.

10. Continuous Improvement

We value client feedback and use it to improve our services continuously.

11. Contact Information

If you have any questions or require assistance regarding our complaints procedure, please contact:

e: hello@bowlawchambers
w: www.bowlawchambers.com

Regulatory and Complaints Information

Barristers in chambers are regulated by the Bar Standards Board. You can search the Barristers’ Register on the Bar Standards Board’s website. This shows (1) whether a barrister has a current practising certificate, and (2) whether a barrister has any disciplinary findings, which are published on the Bar Standards Board’s website in accordance with their policy.
 

Complaints

In the first instance, complaints are dealt with by our own internal process. Full details of our complaints procedure can be found here.
You may complain up to 12 months from the date of the incident however, you should lodge a complaint at the earliest opportunity.
If you are a client and do not accept our findings of the complaint, you may refer the matter to the Legal Ombudsman.
 
Legal Ombudsman decision data can be located here https://www.legalombudsman.org.uk/information-centre/data-centre/ombudsman-decision-data/
 
If you are not a client and do not accept our findings of the complaint, you may refer the matter to the  Bar Standards Board.

Regulatory and Complaints Information

Barristers in chambers are regulated by the Bar Standards Board. You can search the Barristers’ Register on the Bar Standards Board’s website. This shows (1) whether a barrister has a current practising certificate, and (2) whether a barrister has any disciplinary findings, which are published on the Bar Standards Board’s website in accordance with their policy.